Return Policy

30-Day Return Policy

At Olyndra London, we want you to love every purchase. If for any reason you're not completely satisfied with your order, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns:

• Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Returns are accepted within 30 days of delivery.
• Sale items and personalized or customized products are non-returnable.

How to Return:

1. Contact our customer service team at [Insert Contact Information] to initiate the return process.
2. You will receive a return authorization number and return shipping instructions.
3. Pack the items securely in their original packaging and include the return authorization number inside the package.
4. Ship your return using a trackable shipping service. We recommend keeping the shipping receipt for your records.

Refunds:

• Once we receive and inspect your returned items, we’ll process your refund to the original payment method.
• Refunds will be issued within 7–10 business days after approval.
• Please note: Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item was damaged or defective.

Exchanges:

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and process a full refund or replacement at no additional cost to you.

Thank you for shopping with Olyndra London!